Through discussions with the subrogation industry, auditing has been a known concern amongst carriers and third party administrators as it relates to the processing of recovery payments. A picture emerges of a system in which it’s almost impossible to follow the money and the lack of transparency makes it incredibly confusing or not even asked to understand who is recovering what for whom.
Every insurance company, third party administrator, legal firm and recovery company involved in the subrogation process has a separate billing practice and claims processing requirements. Companies hire legions of people to navigate the complex array of procedures. All this paper being pushed that adds zero value to communication is inefficient and a waste. So, why is this system still being practiced and even managed by companies? Is it easier to offshore work and take an out–of-sight, out-of-mind view on dollars that are considered lost and if anything comes back we are ahead?
Acclaim has taken steps to resolve this industry concern for their clients by streamlining their settlement form into a clear and comprehensive auditing communication. Acclaim's clients receive these
new settlement records with every recovered payment processed through our office. This new all-inclusive settlement form contains a digital image of every payment, corresponding payment data and specialist that recovered dollars in a simple easy to read digital document format for every payment.
Would companies agree that limited IT hours to support the aggregating of subrogation data is limiting the operational effectiveness to better gauge their impact on providing recovery dollars to the corporate growth? If the answer is yes, the biggest problem is simply the fact that technology hasn’t reached the subrogation industry as it relates to managing data. It would also be the truth that the industry should be asking why they are managing all these manual tasks and how can this issue be improved.
Acclaim Resource Partners is happy to share how they were able to envision their opportunity to improve the upgrade to the settlement form and is proud that they can offer their clients this great ability.